Bilingual Retentions Specialist

Green Mountain Energy

We seek candidates who are committed to a professional, highly customer-focused call center environment.

Position Responsibilities:

Handle 40-50 inbound calls per day selling pollution free electricity.

Manage existing accounts and identify/ solve any potential problems with said accounts.

Consistently up-sell our Big Texas Sun Club^tm

Overcome objections and make necessary call backs to follow with customer questions.

Impact our Marketing and Sales Channel Teams by providing customer feedback

Assist other team members with selling/closing techniques

Self manage, manage time in queue taking inbound calls and manage limited daily outbound return calls

Required Skills and Experience:

Bilingual Spanish/English

Must have a sincere desire to help protect the environment

2 Years sales/ customer service experience preferred

Ability to close with customers requesting call backs

Understand inbound sales techniques and customer needs

Knowledge of energy/deregulation a plus

Must be able to overcome objections.

Experience/knowledge and understanding of selling a premium product/overcome objections

Must be available to work between the hours of 8a-7p M-F, times and days may change

We are seeking local candidates with a stable work history and a GREAT ATTITUDE!

Please respond if you think you have what it takes to be a Retention Specialist. For immediate consideration, please submit your resume to us at: bestjobs@GreenMountain.com. The subject field of your email must include the job code TG031033. Please submit the document in PC compatible Word or rich text file.